Shipping, Refund & Replacement Terms & Conditions

1. Shipping

Unless otherwise agreed upon, shipping will be carried out to the address provided by the customer. Periods of delivery are non-binding, unless otherwise expressed. Lead-time of products varies and can only be confirmed via email after confirmation of order.

1.1. Shipping within Hong Kong

Shipping within Hong Kong is free of charge.

1.2. International Shipping

Product prices displayed are exclusive of all taxes and duties. All additional taxes, import fees and surcharges levied by destination countries are the responsibility of the customer. Our shipping partner takes responsibility for such charges and bills the recipient accordingly. If you refuse to pay these charges, the shipment will automatically be returned to us at our expense. Please note that we will then deduct any related charges incurred from the refunded amount of your original purchases.

2. Refund & Replacement Policies

As customer satisfaction is our primary concern, we make refund and replacement arrangements for any purchase order(s) under the following circumstances:

  1. Purchased item arrives faulty or defective.
  2. We sent an incorrect item to you.
  3. We have sent you the wrong size of the ring.

However, we are only liable for these three circumstances if you can provide enough evidence and proof that your purchased item is not as described or in a condition which is totally different from our website promoted within 7 Days from the Date you received the item from us.

Shipping for refund & replacement within Hong Kong is free of charge.

Shipping for refund & replacement from other countries except Hong Kong will be charged to the customer.

Returned or Replacement Items Should be Sent to:

Giamore Limited, 8th Floor, Tai Wong Building, Sheung Wan, Hong Kong